Shipping policy
Thank you for shopping with us! We are committed to processing and delivering your order as quickly and efficiently as possible.
Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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Orders are not processed or shipped on weekends or public holidays.
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During peak seasons, promotions, or holidays, processing times may be slightly longer.
Shipping Rates
Shipping charges are calculated at checkout based on your location, selected shipping method, and order size.
We may offer free shipping on qualifying orders. Any applicable free shipping promotions will be displayed on our website.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
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Domestic Shipping: 3–7 business days
Please note that delivery times are estimates and may vary due to weather, customs processing, carrier delays, or other factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24–48 hours to become active.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses.
If you need to update your shipping address, please contact us as soon as possible. We cannot guarantee changes once your order has been processed.
Lost or Delayed Shipments
If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team through our Contact Us page or by email.
We appreciate your business and thank you for shopping with us!